Order iphone which is cancelled but upfront costPayment not received

[saifhayat]

I made a order od Iphone 14 pro 512 gb on 27 January 2023

and paid 50 pounds upfront cost,

Order got cancelled after two days, but payment not recieved till date 13.02.2023

[saifhayat]

No, i haven't received any call from customer care executive

[Katie_B]

Please give us a call on 0800 956 6000 @saifhayat. 

Our customer care team will be able to look into this further for you. 

Katie

[saifhayat]

Ok, thanks .am Waiting

[saifhayat]

i call to the same number and didn't receive refund today.

[Leanne_T]

Hi @saifhayat 

Thanks for coming back to us. 

When did you call and what did the agent advise?

Thanks.

Leanne.