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Online order

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Sienneeage05
Investigator
Investigator

‎30-01-2026 02:46 PM

So I made an online order, got a call back to do the verification process, it kept saying I was getting questions wrong I don’t know how when they are literal questions about me? Anyways was meant to get a call back yesterday and haven’t heard anything yet? And if I can’t get the verification questions right is there anything I can do like bring in ID and stuff or no? 

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Leanne_T
EE Community Support Team

‎30-01-2026 04:54 PM

Hi there @Sienneeage05 

Thanks for coming back to the community. 

If you have not heard back from the team following the call for some extra details, please call us on 0800 956 6000. One of the sales team will check for any updates and discuss your options. 

Leanne. 

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Leanne_T
EE Community Support Team

‎30-01-2026 04:54 PM

Hi there @Sienneeage05 

Thanks for coming back to the community. 

If you have not heard back from the team following the call for some extra details, please call us on 0800 956 6000. One of the sales team will check for any updates and discuss your options. 

Leanne.