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No 5G on my phone

jsmith79
Explorer

Hi . I can’t use my phone unless I’m in WiFi connection area . Can’t make a call and can’t connect to WiFi . Can anyone help ? 

3 REPLIES 3
bristolian
Legend
Legend

Does your phone show coverage indicators & the VoLTE/4G-call symbol?

What happens when you try making a call?

Is this a recent problem?

jsmith79
Explorer

It’s a very recent problem. Started last night . I have NO symbols . Only when connected to WiFi . 

Northerner
Grand Master
Grand Master

Hi @jsmith79 

Does it say "EE WiFi calling"

Have you tried restarting your device.

Thanks 




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