No 5G on my phone
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28-11-2023 11:10 AM
Hi . I can’t use my phone unless I’m in WiFi connection area . Can’t make a call and can’t connect to WiFi . Can anyone help ?
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28-11-2023 11:23 AM
Does your phone show coverage indicators & the VoLTE/4G-call symbol?
What happens when you try making a call?
Is this a recent problem?
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28-11-2023 11:36 AM
It’s a very recent problem. Started last night . I have NO symbols . Only when connected to WiFi .
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28-11-2023 11:49 AM
Hi @jsmith79
Does it say "EE WiFi calling"
Have you tried restarting your device.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
