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New phone

Lozza131
Investigator
Investigator

‎19-09-2024 04:35 PM

Hello, 

 

so I ordered a new phone on Monday and did receive a confirmation email with my order number on it but since then I havnt not heard anything and it says it should be dispatched within 48hrs but it has now been much longer that that. 

would I be able to go in store to collect it. I ordered the iPhone 15 pro max. Not sure if this is possible. I do have ID to but my address is my home address and I did put the shipping address to work ? 

would this be okay 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-09-2024 05:37 PM

Hi @Lozza131 

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Lozza131
Investigator
Investigator
In response to Northerner

‎19-09-2024 06:07 PM

Hello,

Yes and it just keeps saying they have no updates or can’t track it
Sent from my iPhone
0 Helpful
Chris_S
EE Community Support Team
In response to Lozza131

‎20-09-2024 11:03 AM

Thanks for letting us know @Lozza131 

 

Which memory version and colour of the iPhone 15 Pro Max did you go for?

 

Chris S