New phone

Lozza131
Investigator
Investigator

‎19-09-2024 04:35 PM

Hello, 

 

so I ordered a new phone on Monday and did receive a confirmation email with my order number on it but since then I havnt not heard anything and it says it should be dispatched within 48hrs but it has now been much longer that that. 

would I be able to go in store to collect it. I ordered the iPhone 15 pro max. Not sure if this is possible. I do have ID to but my address is my home address and I did put the shipping address to work ? 

would this be okay 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-09-2024 05:37 PM

Hi @Lozza131 

Have you checked EE order tracking:

https://ee.co.uk/help/orders

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Lozza131
Investigator
Investigator
In response to Northerner

‎19-09-2024 06:07 PM

Hello,

Yes and it just keeps saying they have no updates or can’t track it
Sent from my iPhone
0 Helpful
Chris_S
EE Community Support Team
In response to Lozza131

‎20-09-2024 11:03 AM

Thanks for letting us know @Lozza131 

 

Which memory version and colour of the iPhone 15 Pro Max did you go for?

 

Chris S