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New phone help with sim

Nikkinido
Investigator
Investigator

Hi everyone. I got my new phone yesterday and put my old SIM card into it, but it isn’t working. The phone isn’t detecting the SIM, so I have no signal or service. Has anyone else had this issue or know how to fix it? Any advice would be appreciated. Thanks!

1 SOLUTION

Accepted Solutions

@bristolian  iPhones do not have a dual sim slot, or at least never did unless the latest one does, but doubt it, there is only one slot.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Does your existing SIM still work in your old phone?

If your new phone is a dual-SIM slot, does either slot work?

@bristolian  iPhones do not have a dual sim slot, or at least never did unless the latest one does, but doubt it, there is only one slot.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.