New iPhone 13 set-up

[Bathparent]

I've just received a new iPhone 13 and have followed the set-up instructions. However, while I can use my passcode to access the phone, it appears to be stuck on 'Software Update', an icon for Apple Inc342MB, then 'Download and Install' with a spinning icon next to it. It's been like this overnight and not moving on.

The phone is connected to my wi-fe and a power source.

Any ideas, please, why it is taking so long?

Thanks

[Katie_B]

Hello @Bathparent. 

Welcome to the community. 

Have you tried doing a soft reset of the device?

You can do this by following these steps:

Pressing and releasing the volume up button > Press and release the volume down button > Press and hold the side button until the screen turns off. 

Katie

[Bathparent]

Hi Katie

Thank you for your reply. I've carried out a soft reset and  much the same thing has happened again.

While my old phone has 'Finish on New iPhone - Keep this iPhone near your new iPhone while your information is transferred' with a rotating icon below, the new iPhone 13 appears stuck, with 'Reconnecting' on the screen and a rotating icon above.

Ian

[Katie_B]

Thanks for getting back to me @Bathparent. 

Have you got your SIM in the new device?

Katie

[Sarahleverage26]

I am currently having the same problem aswell . I have tried it twice and ohone is still stuck on software update .

[Sarahleverage26]

I have the same situation and nothing working it’s stuck on software update .

[Christopher_G]

Hi @Sarahleverage26 

This thread is for the iPhone 13, is that the phone you're using?

Chris

[MOO4]

i have the same problem. unable to call as old iphone now states no sim? stuck on update

[uvarvu]

https://community.ee.co.uk/t5/Apple-Devices/Brand-new-iPhone-14-won-t-sync/m-p/1470453/highlight/tru...

Experienced the same thing on my 16 Pro.   I only transferred the eSIM once my new phone was running properly.

[rkelly1]

If you're transferring from an old iPhone, make sure the old device is on ios 18. Couldn't complete a transfer on to one of the new ones recently until I updated the old handset