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Need help setting up

Matthew00
Visitor

‎05-04-2023 06:58 PM

I had a replacement Sim card and phone today and nothing is working

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-04-2023 07:48 PM

@Matthew00  it can take up to 24 hours for a Sim card to activate usually no longer than 4-5 hours, but try restarting the device a few times as this can help the Sim card register on the network.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

‎06-04-2023 07:57 AM

Hi @Matthew00 

Thanks for coming here. 

What was the reason for the replacement SIM card? 

Do you still have the old SIM? 

Leanne 🙂

0 Helpful