Message symbol

Chrigord · ‎05-09-2022

I have a message symbol and no message. How do I get rid of it?

Schockwave · ‎05-09-2022

Welcome to the community,

Is this message on your phone? It should disappear if there is no message. You could try shutting the app down and restarting it, and if this does not work reboot your phone.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Chrigord · ‎05-09-2022

No that didn’t work. So annoying…

Sent from myMail for iOS

Schockwave · ‎05-09-2022

@Chrigord , I presume that your phone has had all the updates, you should be on IOS 15…, IOS 16 should be out soon, it is still in beta.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Chrigord · ‎05-09-2022

Yes fully updated...

James_B · ‎05-09-2022

Hi @Chrigord,

Welcome to the EE Community. 🙂

What is the notification for? Voicemail, text or email etc.?

James

Chrigord · ‎05-09-2022

Hi
Its just a red 1 symbol sitting there.

Even weirder I was chatting to somebody on the app with a problem. Now the CHAT option has disappeared completely on my app…so thinking its connected

James_B · ‎05-09-2022

Hi @Chrigord,

Which app is the notification symbol showing on?

James

Chrigord · ‎05-09-2022

Does this attachment show up?

Sent from myMail for iOS

James_B · ‎05-09-2022

Sorry, it doesn't @Chrigord

Please tap the camera symbol to upload a picture with your post.

James