22-10-2025 06:39 AM
I ordered an iPhone 17 Pro from EE on finance, but instead of receiving the phone, I was sent an Xbox controller battery pack. I reported this to EE straight away and provided all the evidence, including photos and tracking details, yet nothing has been resolved. EE’s supply chain team and DPD have been “investigating” for weeks with no outcome, and I’m still being charged for a phone I never received. I feel completely ignored and mistreated by EE — F
raud, as I’m paying for a product that was never delivered.
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19-12-2025 03:15 PM
Hi
exactly same happened with me, received a fake iPhone 17 pro Max with android software installed. EE after the investigation said we checked our chain supply simply there is nothing we can do . I honestly do not understand how is EE getting away with this ? If anyone wants to reach out I am here.
Thanks