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Interactive Diagnostic Tool?

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ChrissieR66
Contributor
Contributor

‎05-03-2026 04:44 PM

Hi - I am having a problem with the brightness on my phone so thought I’d try out the EE Interactive Diagnostic Tool on the website and now I think I am going mad - please could somebody have a look and confirm that iPhone 16 doesn’t appear on the device list? iPhone 15 and iPhone 17 in all of their iterations, but I can’t see the 16 anywhere.  Is this an oversight or won’t the diagnostic tool work with iPhone 16?

Many thanks!

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11 REPLIES 11
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ChrissieR66
Contributor
Contributor

‎15-04-2026 11:44 PM

I just wanted to pop back to this thread to say the problem is solved and my phone is now brighter than bright.

I did a factory reset in March but it made no difference and I decided to just live with it.  But this morning I took a screenshot and noticed that during that process the phone momentarily flashed much brighter, so I factory reset it again and it worked.  The screen is now legible at 25% brightness.

I’m guessing something in one of the recent updates solved the problem.  Happy days!

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Leanne_T
EE Community Support Team
In response to ChrissieR66

‎16-04-2026 10:15 AM

Morning @ChrissieR66 

Thanks for popping back and letting us know this is now resolved for you 🙂

Have a great day and come back to the community anytime. 

Leanne.

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