23-08-2023 01:49 PM
Anyone else made claim for lost phone and been told to wait 72hours for the back office? Or does it happen any sooner in other peoples experiences
23-08-2023 05:16 PM
Hello @Bibi123.
Was the claim made direct with EE?
Katie
23-08-2023 06:03 PM
Yes this morning
23-08-2023 06:05 PM
Thanks for confirming @Bibi123.
Did the team advise why this needed to go to another team?
23-08-2023 06:29 PM
No just that the back office would look at it and get back to me in 72 hours
23-08-2023 06:34 PM
Have you recently made any claims other than this one @Bibi123?
I am unsure why this could be.
23-08-2023 06:42 PM
No first time making claim on the insurance portal it shows as claim processing
23-08-2023 06:56 PM
Thanks for checking @Bibi123.
I would recommend allowing 72 hours as mentioned and wait for the team to get back in touch.
Please be sure to keep me updated here on the community.
