@Ukmatcal Are you already a EE contract customer? If you’re not you can not purchase these from EE. The accessories store is only for EE contract customers as they pay for the item when they are billed each month for that contract over 11 months.
If you are a EE contract customer you just sign in to your account and make that purchase.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
