Hello @Jega25 ,
Welcome to the community,
Have you checked your spam/junik folder? It may have gone there, otherwise you would have to ring customer service, as there is no account access here and we have no idea who you are, this is a public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
