Hello @stevenmshaw ,
Can you give us some more information in order for us to help you, as this does seem to be unusual?
Do you have signal and where are you, are you in the UK or abroad?
Do you have an activated SIM card?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
