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I cannot receive order reference number of iPhone 15 pro

JJ711
Investigator
Investigator

‎12-11-2023 02:09 PM

I've just finished order of iPhone 15 pro on EE website and paid 80£ for upfront. 

But they didn't send me the confirm email. 

Could you let me know what the problem is please? Thank you 

0 Helpful
3 REPLIES 3
JJ711
Investigator
Investigator

‎12-11-2023 02:20 PM

Sir, Could you help me about this problem please?

0 Helpful
Northerner
Grand Master
Grand Master

‎12-11-2023 03:11 PM

Hi @JJ711 

It's likely your order wont be processed until tomorrow. Keep an eye on your spam junk folders. 

There is no account access on these forums and therefore if you require more information then call EE CS. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
JJ711
Investigator
Investigator
In response to Northerner

‎12-11-2023 03:17 PM

Thank you so much for your kindness. Btw I've checked all spam mails but I was not able to find. Does that you told me that the order won't be processed until tomorrow something wrong happened while the process was going? Or is there a possibility that the parcel would come tomorrow or in two days? Thank you again 🙂

0 Helpful