I.P address

samandcassie · ‎07-03-2025

My IP address on my iPhone and iPad both show up as if I’m outside UK. I can’t use the lottery. My husband’s phone and tablet are fine. How can I change it?

Chris_B · ‎07-03-2025

@samandcassie Are you using iCloud private relay ? You can check this in settings> click your name at the top>iCloud>and scroll down. On the right you’ll see iCloud private relay. If it’s on try switching it off.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎07-03-2025

Try rebooting the devices.

Are you connected to the mobile network or WiFi?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

samandcassie · ‎07-03-2025

Doesn’t matter which. It’s the same on both

Sent from Yahoo Mail for iPhone

XRaySpeX · ‎07-03-2025

What do you mean that it doesn’t matter which? You'll get a diff public IP from the mobile network than you would from your home BB router. They can't be the same!

Show us the 1st 2 parts of the IP you're talking about.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

samandcassie · ‎07-03-2025

I mean it doesn’t matter whether i use WiFi or mobile data. I still can’t use the lottery pages

Sent from Yahoo Mail for iPhone

XRaySpeX · ‎07-03-2025

Unless I know something about this IP I can't advise you further.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

samandcassie · ‎07-03-2025

What do you need to know and where do I find it?

Sent from Yahoo Mail for iPhone

XRaySpeX · ‎07-03-2025

To check it's really a non-UK IP.

Check it out at What Is My IP Address

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎07-03-2025

@samandcassie Are you using iCloud private relay ? You can check this in settings> click your name at the top>iCloud>and scroll down. On the right you’ll see iCloud private relay. If it’s on try switching it off.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

samandcassie · ‎07-03-2025

That’s worked! Thank you!

Sent from Yahoo Mail for iPhone