24-03-2021 07:48 PM
I was wondering if anybody could help me change my voicemail back to the default. Currently it has a recording made by me but I want to remove that and just have the standard voicemail. I can only find the option to re-record my voice which is not what I wish to do. Thanks in advance!
24-03-2021 08:21 PM
@Bethany25 Try turning your voicemail off by texting VM OFF to 150. Then text VM ON to 150, this should reset it back to EEs voicemail greeting.
24-03-2021 09:16 PM
Hi @Bethany25
If you call your EE voicemail, selecting option 2 then option 2 again, lets you revert to the standard voicemail greeting with the option to record your name.
25-03-2021 07:55 AM
Hi @Bethany25.
Welcome to the community.
Let us know if you're able to change this following the advice above.
Jon
07-11-2021 09:08 PM - edited 07-11-2021 09:08 PM
I also have the same problem of a very old recording stuck on my EE voicemail message.
I have tried VM ON and VM OFF but the recording remains.
When you phone EE voicemail option 1 is a full recording and option 2 sounds as though it is optional to record your name but is mandatory for me.
please help!
08-11-2021 07:53 AM
Hi @pwatson123,
Welcome to the EE Community. 🙂
Are you selecting option 2 then option 2 again?
James
22-12-2022 12:10 AM
Hi,
I'm having the exact same problem, the 'option' to record my name is never given to me and is always expected.
I am trying to reset my voicemail greeting to the default greeting but can't seem to get around having to add my name to it (by pressing option 2 and then option 2 again)
22-12-2022 07:52 AM
Hi @pennt,
Welcome to the EE Community. 🙂
Our Technical Support Team will be happy to help with this if you get in touch.
James
31-03-2024 11:10 PM
I'm having the same issue, did you ever figure this out?
31-03-2024 11:11 PM
Did you ever figure this out? I'm having the same issue