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How do you reset AirPods if they're not connecting properly?

veronicawinston
Visitor

Lately, I've been having some issues with my AirPods not connecting properly. Before diving into any major troubleshooting, I figured I'd ask here: how do you reset them? I know there's a way to do it, but I want to make sure I'm doing it right. Any help would be appreciated!

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @veronicawinston ,

Welcome to the community,

What you need to do, is click on Settings and then bluetooth and click on I-POD and click forget it and then you can let it look for it, or if you want to change some of the settings, click on the Air POD in bluetooth and you should be able to make the changes there.

If they are not connecting, you can go to bluetooth and see why they are not connecting, as well, and if that does not work, try what I have written above.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @veronicawinston ,

Welcome to the community,

What you need to do, is click on Settings and then bluetooth and click on I-POD and click forget it and then you can let it look for it, or if you want to change some of the settings, click on the Air POD in bluetooth and you should be able to make the changes there.

If they are not connecting, you can go to bluetooth and see why they are not connecting, as well, and if that does not work, try what I have written above.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.