Hello @Colwhite ,
Welcome to the community,
Do you mean an ESim? You need a QR code to do this. You can call EE using something like Skype for free, see my signature.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
