Hash key not working for two step security

[Tarthur]

Any ideas?

[Christopher_G]

Hi @Tarthur 

Welcome to the community.

Is this when you receive a text or on a phone call? What happens when you try to press #?
Chris

[Tarthur]

Hi Chris

It's when I receive a phone call, usually from my bank and I'm asked to press the hash key to get a secure message. When I do press it nothing happens and eventually the call is ended

Thanks

Tarthur

[Christopher_G]

OK, thanks @Tarthur 

If you go to Settings > General > About, does it come up with a carrier update?

Chris

[Tarthur]

N nothing is showing regarding an update

T

[Christopher_G]

Is your phone on the latest software, @Tarthur?

Tap Settings > General > Software Update.

Chris

[Tarthur]

It says IOS 15.7.9 is up to date

T

[Christopher_G]

OK, thanks @Tarthur. These are called DTMF tones, and that's about as much troubleshooting as I can see from Apple. I'd recommend speaking to our technical support team so they can check everything from our side for you.

Chris

[Tarthur · Accepted solution]

Many thanks for trying

T