Google map would not load only on EE

[lhwrandal]

Google map would not load at all when I used EE cellular data, despite there was full 4G and 5G signal. Other apps and internet service worked perfectly fine. My phone has dual sim, google map worked perfectly fine when I switched to the other sim (Vodafone) or to wifi. It just wouldn’t work on EE . I called tech support and they couldn’t figure out the issue, and why only google map was affected. They reset network setting but still won’t work. I have reinstalled the app and restarted the phone. Also checked that mobile data has been turned on. Very frustrating. Any advise please?

[Northerner]

Hi @lhwrandal 

Try clearing thw app cache/data. 

I assume location services are active on your settings.

Thanks 

[bristolian]

Your experience of "technical support" is what I would expect of a frontline CS agent without any specialist training or experience!

You appear to have proven your internet connection by virtue of using other apps & internet-services, I'd expect an app cache issue to affect all connections. Have you used Google Maps on this phone over EE mobile data previously? If not, I'd next suspect an issue with your content lock setting.

[lhwrandal · Accepted solution]

Thank you for the reply.

I called Apple and did a network reset.  It seems working fine now.  Not sure what the root cause was but looks like a glitch in the phone/sim