Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost photos

Jocjm54
Visitor

‎29-09-2025 02:22 PM

I changed my phone to iPhone 15. Took sim out of old phone put in new. Woke up today and all 75000 photos on my old phone with no sim has mysteriously disappeared. The photos are crucial to me as they of my dad who’s dying of aggressive brain cancer . Can anyone help me ?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎29-09-2025 03:02 PM

Have they turned up on new phone? Maybe iCloud is behind it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Katie_B
EE Community Support Team

‎29-09-2025 03:03 PM

Hi @Jocjm54 

Welcome to the community. 

I am so sorry to hear this has happened and understand how important these photos must be. 

Did you sign into your iCloud on your new iPhone?

Katie

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎29-09-2025 03:20 PM

@Jocjm54 , did you do a transfer from the old phone to the new one while both phones are near to each other? If so, they should be in the photo app on your new phone, and if you backed up everything to ICloud, which they advise you to do, then they should be there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful