First bill

[Soph2018]

I have just logged into my EE Account to check my bill and it says it’s £98.80. I’m not sure why it is this high bear in mind I’m a new customer and had to pay the £30.00 up front.

It just says extra charges in yellow when I view it but it won’t allow me to see these extra charges  

[Katie_B]

Good morning @Soph2018. 

Has your bill been produced?

If yes, you can download your full bill to see any out of allowance charges. 

Katie

[Soph2018]

Morning Katie, 

thanks for your response. 

It just says 

account charges - £30 ( which I’m assuming it’s the 30 I would’ve paid upfront 

and monthly charges - £68.80 

extra charges - £30 again 

just a little confused 

[Katie_B]

Thanks for confirming @Soph2018. 

I believe there will a credit for the extra charges as you paid this upfront. 

I'd recommend giving us a call on 150 so our customer care team can check this out for you. 

Katie