Esim

[joanna_kgg]

I just got a new phone and gave the man my broken one to take away. I am setting it up but it is asking for a QR code to set up the mobile element. How do I get that? The other option is to hold it next to my old phone, but my old phone was taken away. 

[Schockwave]

Hello @joanna_kgg ,

Welcome to the community,

Do you still have your SIM card to hand?

When handing ovver the phone, you should have kept that, you will; have it contact customer service otherwise and they should b e able to help.

You can see ways of how contact them in my signure.