EE

Donna471
Investigator
Investigator

I there i writing to you because I need you to send a new SIM card out please because I didn’t get the card and I need to change my address on here so I am going to put my address on here so you can send me the card to please my address is ********* DY9 7** so that is my address to send it to please 

[Mod Edit: Removed address from public post]

1 SOLUTION

Accepted Solutions
Debbie_G
EE Community Support Team

Hi @Donna471.

Thanks for coming to the community.

As @bristolian mentioned, we're not able to access accounts here in the community. Please give our team a call, they'll be able to update your address and arrange for a new SIM card to be sent out.

Debbie

View solution in original post

6 REPLIES 6
Donna471
Investigator
Investigator

Hi there I what to change my address for 45 to 45A please 

Ali_A
EE Community Support Team

Hi @Donna471 

It's really easy to update your address details. Just follow the steps on the Solution of this post, which you can also find on our page Edit my personal details in EE

Ali

bristolian
EE Community Star
EE Community Star

There is no access to individual customer accounts on this public forum, you should contact EE-CS for anything specific.

Posting your address on the open internet also isn't a wise idea - I would edit that out ASAP unless the site admins beat you to it

Debbie_G
EE Community Support Team

Hi @Donna471.

Thanks for coming to the community.

As @bristolian mentioned, we're not able to access accounts here in the community. Please give our team a call, they'll be able to update your address and arrange for a new SIM card to be sent out.

Debbie

Donna471
Investigator
Investigator

I need to change my address and I need a new SIM card sent out because I but the address rong so I need to change it and I am not paying for it when I have not got it 

Ritu_D
EE Community Support Team

Hi @Donna471 

As previously advised, we do not have account access here on the community. 

If you Contact our guides they will be able to get this sorted for you. 

Thanks 

Ritu