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Delivery black hole

Annaakers
Explorer

‎02-11-2022 09:11 PM

I've ordered on 29 October expecting the 1 working day despatch and a phone delivery yesterday, Tuesday.  No comms.  No update on position and chat function pretty useless.  I could have just walked in store Monday a d had it then.  So frustrating.  We have 3 phones on the account.  Both previous upgrades were very quick.  Expecting IPhone 14.

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3 REPLIES 3
Annaakers
Explorer

‎02-11-2022 09:19 PM

To be fair if EE had working on a bit of a wing and a prayer they shouldn't commit to customers that 1 working dispatch as I've had.  I would be able to walk in a store to pick up an upgrade handset.  The service is shocking.

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Leanne_T
EE Community Support Team

‎03-11-2022 07:46 AM - edited ‎03-11-2022 07:47 AM

Hi @Annaakers 

Thanks for coming to the community. 

Which model size and colour iPhone 14 have you ordered? 

Leanne 🙂

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Darius1212
Established Contributor
Established Contributor

‎03-11-2022 03:55 PM

I have been told pretty much the same ordering my 14 pro max. That was on the 7th of October….still waiting. It could be up to 21 days more I have been told now 🙂 just be prepared to wait 

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