Hi everyone.
I recently used Quick Transfer to transfer my data to my current phone which is an iPhone 13 (I upgraded to a iPhone 15 Pro and changed my mind and transferred back). During the Quick Transfer process, I accidentally selected the transfer to eSim option, which created two Sims in my phone settings, one named ‘Primary’ and one named ‘Business’. I currently have the ‘Business’ Sim turned off, as instructed by an EE worker since I apparently can’t delete it, but both the ‘Business’ and ‘Primary’ Sims have my current phone number on them.
Since then, I have proceeded using my phone as normal without downloading an eSim with EE (I was never told to do this). I have now upgraded to an iPhone 16 but am yet to transfer my data across from my iPhone 13. I tried to start the Quick Transfer process on the new iPhone 16 but only got a few steps through before it asked me to choose a phone number to transfer from my old phone. There were two options to choose from, either the ‘Business’ Sim (which is turned off on my 13), or the ‘Primary’ Sim, which is what EE is connected to. Both Sims have my phone number underneath them. I tried to select the ‘Primary’ option to transfer my phone number across, but was met with a screen saying “unable to transfer phone number”. I then tried the ‘Business’ option, even though it’s turned off on my current phone, and was met with the same “unable to transfer phone number” screen. I’m assuming the issue is that I don’t have an eSim officially downloaded with EE and connect to the ‘Primary’ Sim?
When I log into my EE account online, it gives me the option to download my eSim, however when I try this, it says “unable to download eSim”. What do I need to do to download an eSim with EE and will this resolve my issue with not being able to transfer my phone number to my 16?
