Can’t login

[DJWalmsss]

Whenever I try to log in on the app it says there’s an error, tried logging in on safari and says there’s same thing error retrieving my information all details correct it’s been doing this for days I go to Italy today and can’t access any roaming packages

[Michael_D]

Hi @DJWalmsss 

Welcome to the community.

If you are seeing an error on both the website and the app, it is worth trying to uninstall and reinstall the app, and also clear the cookies and cache from your browser.

If that doesn't help, give our tech guides a call and they can look into your account settings for you.

With regards to the roaming add-ons, you'll get a text when you arrive with a link to purchase an add-on, which won't need you to login to your account.

Michael