Unable to make calls from Portugal

[garyruss]

I am aware a number of EE users in portugal have had an issue making calls after the power outage 5 days ago. My wife and I still cannot make calls (including WiFi calls)

How do we fix?

[Td1968]

No idea same issue here

[Td1968]

My WiFi calls and data, texts work just can't make calls. Ee are silent on the the matter 

[Theo2411]

i spoke to EE twice now... by sending a text to 150 : callback then
they call you back in 15 min - outcome; its not in their hands problem is
in portugal; Portugal has/could not fix the problems after the power cut,
yet - looks like no joy but waiting

[Td1968]

Thanks 

[Northerner]

Hi @Alibob1970 

What issues. 

Are you on EE PAYG or pay monthly contract. 

Thanks 

[RDani1985]

Hi Lesley,

Please can you arrange someone to call me to discuss the issues I am having because if this is not rectified I would have to leave EE and go to another network provider. I am paying a contract which I am not benefiting from.

Thanks in advance!

[Ali_A]

Hi @SueandRob 
 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[garyruss]

Update from original post of 03/05:

Both our phones have now received texts from EE saying "Welcome to Portugal", so at least they now know where we are. But still cannot make calls (but can receive calls).

Using Text arranged a callback from tech support. EE aware of the issue and working on it - but cannot give any timeframe for resolution.

[Lesley_W]

Hi @RDani1985 

I'm sorry but we're not able to arrange call backs via the forum.

If you have access to another phone, you can contact our customer care team on +44 (0)7953 966 150. Or you can raise a complaint via the webform here Make a Complaint | Contact Us | EE but this does take a bit longer.

Lesley