Apple tv remote not working

[caz81]

Hi I have apple tv through EE and the remote is not working 

[James_B]

Hi @caz81,

Welcome to the EE Community. 🙂

I'm sorry to hear your remote isn't working.

Have you tried replacing the batteries?

James

[Chris_B]

@James_B   It’s a rechargeable remote no battery to replace.  You can not even open it up.  

@caz81   Have you tried charging it up ?

[FionaMcc]

I have the same problem. I have replaceable batteries, I have just replaced them with new, no change. Must be power to remote as will mute TV, but no other buttons work. 

[Chris_B]

@FionaMcc   It’s not an Apple Siri Remote control as you can not change the battery on it as it’s a sealed unit.     EE have only ever supplied the 4K Apple TV  and that includes the original Siri Remote ( touch pad, all black and silver on the back ) or the 2/3nd generation Siri Remote that’s all silver with black buttons and a black round touch pad with directional buttons around it and that comes with the 6th/7th generation Apple TV.      So if you’ve changed the battery on the remote it’s a gen 2 Apple remote ( not Apple Siri Remote ) and that’s was for the 2nd and 3rd generation Apple TV and that was never supplied by EE. 
 
You might want to look at THIS 

[DudeAbides1917]

I had the same problem and I resolved it by following this advice from the Apple website, it is very easy.

1. Turn on Apple TV 4K.

2. Position the remote so it’s within 8 to 10 cm (3 to 4 inches) of and pointing at the front of your Apple TV 4K.

3. Press and hold 

   

    and 

   

    or 

   

    on your remote for 2 seconds.

   When the remote is successfully paired, an onscreen message appears.

[Chris_B]

@DudeAbides1917   You get two remotes with the EE Apple TV.  When this thread was created it wasn’t the current EE Apple TV.  It’s was an Apple TV.    The EE remote you can change the battery the Apple Remote is a rechargeable device and it’s sealed.   This thread is not relevant any more to EE TV.  

[ErikaB1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.