Apple tv remote not working

[caz81]

Hi I have apple tv through EE and the remote is not working 

[James_B]

Hi @caz81,

Welcome to the EE Community. 🙂

I'm sorry to hear your remote isn't working.

Have you tried replacing the batteries?

James

[Chris_B]

@James_B   It’s a rechargeable remote no battery to replace.  You can not even open it up.  

@caz81   Have you tried charging it up ?

[FionaMcc]

I have the same problem. I have replaceable batteries, I have just replaced them with new, no change. Must be power to remote as will mute TV, but no other buttons work. 

[Chris_B]

@FionaMcc   It’s not an Apple Siri Remote control as you can not change the battery on it as it’s a sealed unit.     EE have only ever supplied the 4K Apple TV  and that includes the original Siri Remote ( touch pad, all black and silver on the back ) or the 2/3nd generation Siri Remote that’s all silver with black buttons and a black round touch pad with directional buttons around it and that comes with the 6th/7th generation Apple TV.      So if you’ve changed the battery on the remote it’s a gen 2 Apple remote ( not Apple Siri Remote ) and that’s was for the 2nd and 3rd generation Apple TV and that was never supplied by EE. 
 
You might want to look at THIS