Apple Watch

[GCharville]

I have upgraded my Apple Watch with cellular and it just says ‘no sim’ when trying to install mobile data. I have gave it chance and time to figure itself out and still nothing! Bit frustrating when I’m paying for the data plan!! 

[Leanne_T]

Hi @GCharville

Thanks for coming here. 

Do you have a pay monthly iPhone on EE to connect the Apple Watch? 

Where did you purchase the watch? 

Leanne 🙂

[GCharville]

Hi Leanne

i have a pay monthly iPhone as as well as a pay monthly Apple watch

i had no issues with my period Apple watch but since upgrading it just keeps saying no sim and doesn’t have any mobile data. 
I upgraded online via the EE website 

[Leanne_T]

Thanks @GCharville

Is this your old Apple Watch showing no SIM that you have now upgraded? 

Speak soon 🙂

Leanne.

[GCharville]

Hi Leanne

no it’s my new one. 
The previous message should have said I had no issues with my old Apple Watch. 
since upgrading to series 7 just constantly says no sim and no connection

[James_B]

Hi @GCharville,

Please get in touch with Customer Care so a member of the team can help you setup your new watch plan.

They'll be happy to help. 🙂

James