No update or tracking information

[Charlycassidy11]

Hi I ordered an accessory paid the upfront cost and I have had no tracking information, or further delivery notifications. It’s also saying my account is in credit of what the upfront cost. So am unsure what’s happening? 

[Chris_B]

@Charlycassidy11  yes your account will be in credit as this will be the upfront cost that you paid for the item.    Before now I have received tracking information from the add to plan store and I’ve also not received tracking before now.   

[James_B]

Hi @Charlycassidy11,

Welcome to the EE Community. 🙂

Which accessory did you order?

When did you place your order?

James