Apple Watch set up

[psfeder]

Hi all

Firstly, merry Christmas to you all!

I’ve just bought a sim only plan (Unlimited Full Works for iPhone) and I’m trying to enable mobile data on my Apple Watch.  I get the attached error.

Anyone overcome this or offer a fix?

Many thanks Paul

 

[Chris_B · Accepted solution]

@psfeder   Via your online EE account you need to change your user status from user to bill payer.   At present you’re not the bill payer so you don’t have authority to add anything to the account. 

[Den123]

i had this problem  with my apple watch ultra 2 i had to ring customer service to activated the e sim in the watch  and then after that it started working hope that  helped 

[Chris_B]

@Den123  That’s because they changed your user status from user to bill payer which you can do yourself via your online EE account. 

[psfeder]

Interesting, when I tried to enable my data plan today I get this error:

Will need to call them tomorrow to sort.