Apple Watch series 9 can't set up mobile service

[cst1973]

Hello – I have a new Apple Watch Series 9 (bought directly from Apple) paired with an iPhone 13 Pro – both updated to the latest software – and can't set up the mobile data. I've had a long chat last night with tech support on 150 with a promised callback at 9am this morning which never happened. I initially had an error 003 message when trying to replace my old watch with the new in the setup. A second tech call helped by removing the watch data plan in the watch app which seemed to avoid the 003 error but now I am stuck with an EE screen with says:

"Your Smart Watch has had a problem downloading the eSIM, click "Done" below to try the download again.

It can take up to 4 hours. Your phone will notify you when the activation is complete"

This was more than 8 hours ago and I just can't bear to spend another hour on a call to 150. Please help!

[Suzi72]

I have done this for the last 2 weeks.. still after 6hrs on the phone and messaging service and ringing up we tech support I still have no luck in connecting this iwatch to my ee plan.. I have lost the will to live now and realising that ee can’t achieve this 

[Suzi72]

Can I ask if this problem has been fixed as I’ve spent the last 2 weeks on to ee and still not sorted 

[James_B]

Hi @Suzi72,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems setting up your Apple Watch.

What were you advised by technical support? Have they raised a support ticket for you?

James

[Suzi72]

Been on the phone for 2 solid Saturdays now and still not worked.. been through everything and now escalated to level 2 and still not working..
advisor Jerry has been great in trying to help with this but it’s still not working

Sent from Suzi Allum

[James_B]

Hi @Suzi72,

If our level 2 support team were unable to get it connected, they'll have raised a ticket with our support team.

They'll resolve the issue and get back to you to let you know.

James