28-09-2023 08:45 PM
Hello – I have a new Apple Watch Series 9 (bought directly from Apple) paired with an iPhone 13 Pro – both updated to the latest software – and can't set up the mobile data. I've had a long chat last night with tech support on 150 with a promised callback at 9am this morning which never happened. I initially had an error 003 message when trying to replace my old watch with the new in the setup. A second tech call helped by removing the watch data plan in the watch app which seemed to avoid the 003 error but now I am stuck with an EE screen with says:
"Your Smart Watch has had a problem downloading the eSIM, click "Done" below to try the download again.
It can take up to 4 hours. Your phone will notify you when the activation is complete"
This was more than 8 hours ago and I just can't bear to spend another hour on a call to 150. Please help!
28-09-2023 09:23 PM - edited 28-09-2023 09:23 PM
@cst1973 You are doing this with Wi-Fi switched off on both devices?
28-09-2023 10:25 PM
29-09-2023 08:32 AM
Have you had any luck getting it connected @cst1973?
James
29-09-2023 09:30 AM
Hello,
no luck – I've tried turning of both devices this morning and reattempting setup with wifi off without success – same message as above, followed by a pop-up saying "unable to configure plan".
I really expect something like this to work seamlessly – I don't really have the time to mess about online and on the phone chasing a solution, I will look now to cancel the mobile data plan as it's really a rarely used but sometimes nice to have extra at £7.99 a month.
29-09-2023 10:08 AM
Hi @cst1973,
I'm sorry to hear you are still seeing an error message.
This will need to be looked at by our Technical Support Team.
James
29-09-2023 11:28 AM
Hi James – is there another way to get technical help without calling? – I have Aspergers and have difficulty with phone calls, I've tried twice to resolve on the phone and found it incredibly frustrating and uncomfortable – with no disrespect to the technical team who are very patient.
The fact that I am also forced to call to cancel the data plan is also frustrating!
29-09-2023 11:56 AM
Hi @cst1973,
Sorry, our mobile tech team are only available over the phone. Is there a friend or relative that could have a chat with them on your behalf? (You'd just need to answer a couple of security questions first)
James
29-09-2023 12:04 PM
This is humiliating.
29-09-2023 12:22 PM
I understand this has been a frustrating experience @cst1973
As resolving this error requires access to your account, I'm afraid it isn't something we can help with via the community forum.
James