At point of purchase on the phone, they said I would receive it on launch day. I called yesterday after not receiving a DPD tracking number to confirm that I'd still be getting it today, where the guide said, verbatim, "you will get it tomorrow, 100%".
Sold my Apple Watch Ultra 1 last night, and today... No DPD number, no tracking, and stuck on this:
Contacted EE today, and the agent that I spoke to said that there's been stock issues specifically with the Watch Ultra2 49mm Blk Milanese, and they started to pass the buck to Apple. They said if I wanted to, I could get a different Ultra 2 Watch. They confirmed that they currently have 0 units of that watch in stock, and eluded to a potential issue with the strap. I don't personally buy the "issue with the strap" comment, but hey-ho.
As always with stuff like this, it's frustrating because systems should have presented the two guides information relating to the delayed delivery of the Ultra 2 with the Black Milanese. They also said 28 days+, though I'm unsure if that's for new orders, or if it applies to existing orders.
I'm pretty sure that EE would have had a degree of awareness, the day they were shipping out the new products, as to whether they would have the stock to fulfil my order; yet as always, first line teams either do not have the information they need to make this judgement, or they don't know how to check for it. They give the answer you want to hear, and then on the day where people are waiting to receive their product, only then can they confirm you're not getting it.
