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Apple TV no network detected.

Lukas1916
Investigator
Investigator

‎23-11-2024 02:56 PM

I have a problem connecting Apple TV to my network. All other devices connect without any problems and only Apple TV stopped connecting to the network this morning. I tried both connecting via cable and via WiFi. I found on the Internet that perhaps the problem is with NBN stability.

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎23-11-2024 03:34 PM

@Lukas1916 have you tried  factory resetting the Apple TV ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Minkey1
Star Contributor
Star Contributor

‎23-11-2024 03:35 PM

Don't know what NBN is. Google suggest it's an Australian fibre technology.

In he UK my Apple TV connects to my EE router via ethernet and is rock solid.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
0 Helpful
Lukas1916
Investigator
Investigator
In response to Minkey1

‎23-11-2024 03:36 PM

It was working fine until this morning. 

0 Helpful
Lukas1916
Investigator
Investigator
In response to Chris_B

‎23-11-2024 03:38 PM

I did not try factory reset yet.

0 Helpful
Michael_D
EE Community Support Team
In response to Lukas1916

‎24-11-2024 03:19 PM

It is worth giving it a go when you get a chance @Lukas1916.

Please keep us posted with how it goes.

Michael

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