Apparently Apple Watch cellular add on not available

[Silverfoxxxx]

Hi,

Can anyone clarify, I’ve just got off a call with tech after being unable to add cellular to my Apple Watch ultra 2 due to a problem with some peoples plans not linking, told to check back in a week. When I asked how long this had been an issue she said it had been several months, I then asked is it likely to be fixed next week then? Ummm NO, would I like to upgrade my phone? 
What the actual, we can’t link your account, unless you upgrade your phone plan, what the ‘F’ is this all about. 
anyone else had this issue , penalised for buying products outright instead of on credit. 

[Suckit]

Hi Christopher, 

I have an issue where my £7 watch plan hasn’t transferred over to my new Apple Watch. I get an error which states

“Oops. Something's not quite right.

It looks like you've selected 'Set up for Myself' which isn't compatible with the price plan you have bought.

To complete set-up with your current price plan, click 'Cancel', then re-pair your Apple Watch and select 'Set up for a Family Member'”

This doesn’t make sense as it suggests I need to choose setup for a family members which I don’t want to do. 

Kind regards,

Michelle

[Leanne_T]

Hi there @Suckit 

Thanks for coming to the community 🙂

Did you purchase the Apple Watch from EE with a plan or from a third party? 

Have you unpaired your previous watch and selected keep plan? 

Speak soon. 

Leanne.