App not working

[Frank127]

Morning

The EE app for iPhone has not loaded for me the last three days. It just shows a green screen with the EE logo and nothing else. 

anyone else having this problem?

am on phone 14

[Deltaza30]

Yes, exactly the same problem. I’ve tried everything and also on IPhone 14 Pro Max.

[James_B]

Hi @Frank127 and @Deltaza30,

Welcome to the EE Community. 🙂

Have you both installed the latest update for the app?

James

[Chris_B]

@Frank127  @Deltaza30   Try closing the app fully via the app switcher and try opening it again.    I’ve just opened the My EE app on my device and it hung for a while on the opening screen with the EE logo, but then it launched correctly. 

[Deltaza30]

Yes, fully updated.

[Deltaza30 · Accepted solution]

I’ve just fixed it. My apps were restricted from being fully deleted. I managed to get the app fully removed, deleted and then reinstalled. Now working fine.

[James_B]

Glad you got it sorted @Deltaza30 

Thanks for letting us know. 🙂

James