01-05-2025 03:23 PM
I have just bought an iphone 16 pro(after many years of android), came with free apple music add on, I have downloaded apple music(itunes?) on pc and have it on my phone, but cannot find a way to claim the free apple music, app just gives me an option of 3 months free, then £10.99 a month
Can anyone please help?
Solved! See the answer below or view the solution in context.
01-05-2025 06:09 PM
@jpd1974
Perfect, that shows you have the Apple Music Subscription set up on your line.
As the link didn't detect your Apple subscription, I'd recommend giving our Customer Service team a call on 150 from your handset, where a guide will be able to check the subscription is set up correctly, or reset it.
Ali
01-05-2025 05:26 PM
Hi @jpd1974
Welcome to the Community.
Did you purchase your mobile phone outright, or is it on a monthly contract?
Using your mobile phone with EE SIM card inside, and making sure you're using mobile data, can you try going to Activate Apple Music?
Ali
01-05-2025 05:28 PM
monthly contract with option of apple music or apple tv or some others
clicked on the link.. "no subscription through ee"
01-05-2025 05:34 PM
@jpd1974
Thanks for giving the link a try.
Can you text MUSIC to 150 from your device?
Ali
01-05-2025 05:43 PM - edited 01-05-2025 05:44 PM
Says I have already used my free membership(ended yesterday), only got the phone today
But I can still pay £10.99 a month
01-05-2025 06:02 PM
@jpd1974
Can you check if you have Apple Music set up as your Inclusive Extra?
You can check your Inclusive Extras quickly and simply in the EE app, or by texting “Pick” to 150.
Ali
01-05-2025 06:06 PM
txt pick and says already used free apple music
IN app...
says apple music and I can swap it on 30 May
01-05-2025 06:09 PM
@jpd1974
Perfect, that shows you have the Apple Music Subscription set up on your line.
As the link didn't detect your Apple subscription, I'd recommend giving our Customer Service team a call on 150 from your handset, where a guide will be able to check the subscription is set up correctly, or reset it.
Ali
01-05-2025 07:21 PM
Thanks Ali
All working now, spoke to EE, everything OK, there, spoke to Apple, they had no idea, back to EE, removed the subscription and readd, that did the trick
02-05-2025 09:12 AM
Great news, I'm glad to hear it is sorted now @jpd1974
Thanks for keeping us updated.
Take care and have a great day.
Michael