10 pound monthly plan

Colin0207
Visitor

‎16-03-2023 12:33 PM

I just bought a 10 pound monthly plan for the first time with a new card in Milton Keynes but it shows that I have no data remaining. I can use the data in uk but not data roaming in France. Where did my data go?

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎16-03-2023 12:52 PM

Hello @Colin0207 ,

Welcome to the community,

I take it that you have a monthly contract, or is it pay as you go? If monthly contract, you would need to have roaming enabled on your account, did you make sure of this?

As UK is not part of EU, you would either need roam further or would need to pay for data:

You can check here:

https://ee.co.uk/help/help-new/roaming-costs/countries/france

 

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XRaySpeX
EE Community Star
EE Community Star

‎16-03-2023 02:05 PM

What does texting AL to 150 report exactly? 

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