unlock phone

cjpweb · ‎15-01-2023

How do i unlock my phone?

I no longer have the ee sim card, i had the phone unlocked a few years ago to open to any network.

But i did a factory reset and now the phone is locked to ee again. I put new network sim card in but it did not ask for puk or unlock code.

I have the 16 number code that ee gave me, but i can not unlock the phone.

cjpweb · ‎16-01-2023

The used to work but I got a newer phone and put it in there, but the wife needed a phone so did a factory reset so she could use my old one, before the reset I had it unlock but now it will not.

Katie_B · ‎16-01-2023

Hi @cjpweb.

What phone is it you are trying to unlock?

Katie

XRaySpeX · ‎16-01-2023

& I told you not to use a 3 SIM to unlock it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

cjpweb · ‎16-01-2023

Samsung 7

Katie_B · ‎16-01-2023

Hi @cjpweb.

Are you able to test another EE SIM in the device?

Katie

cjpweb · ‎16-01-2023

No only have another ID mobile unless ee does a temp sim

Christopher_G · ‎16-01-2023

Do you live near an EE store, @cjpweb? If you pop in, they'll be able to test an EE SIM in it.

Chris

XRaySpeX · ‎16-01-2023

Any PAYG SIM is temporary but why are looking for an EE SIM? It's away from EE that you want to unlock it. So to unlock it you need a non-EE SIM. I told you which to use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

cjpweb · ‎16-01-2023

I was not trying to get an ee sim someone asked if i could use another ee sim or go to ee shop, but i will get a Voda PAYG SIM as its only 29p, will be getting it friday so will try that in the phone to see if i can unlock.

Jon_K · ‎17-01-2023

Let us know how you get on with this, @cjpweb.

Jon