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problem with calls connections

ArackSessa
Explorer

‎26-04-2025 01:16 PM

hey, I transferred my number from gg to ee yesterday and since then I can't make calls, I can't call the info line either... any advice? I turned my phone off and on 20 times 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎26-04-2025 01:24 PM

Hi @ArackSessa 

Sounds like your number hasn't fully transferred over yet. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎26-04-2025 01:27 PM

Have you received the text notification to advise of port-in complete? Does your phone show network coverage?

EE-CS are on 07953 966150 from any working phone

ArackSessa
Explorer
In response to bristolian

‎26-04-2025 02:46 PM

 

hey, yes I got a message yesterday about the completed transfer 

0 Helpful
ArackSessa
Explorer
In response to Northerner

‎26-04-2025 02:47 PM

 

ok thanks, so I'll wait some more 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to ArackSessa

‎26-04-2025 05:46 PM

FYI you have a short time after posting to edit your reply, negating the need for multiple short responses.

If you've received the "port-in complete" message, and still have issues, then something is clearly awry and will likely only be resolved by EE-CS intervention.

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