Z Flip 4 Out Of Warranty(?)

n56
Contributor
Contributor

‎20-12-2022 11:04 AM

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Phone developed a fault with the screen on Sunday (first picture), a big pink line vertically across the screen.

Was annoyed but after other repairs to the z flip 3 I took it to EE confident it would all be okay.

They have now sent me the following images of "damage which invalidates the warranty"

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The phone has never been dropped and is only from wear and tear, what can I do? I don't want to send to Samsung as they have told me there will likely be an inspection fee, but am I wrong in thinking this is ridiculous?

For reference I am in England, not too far from London.

Can someone please explain this too me? Seems so petty...

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎20-12-2022 02:23 PM

Hi @n56

Have you discussed your options with our Mobile Care team o 150?

Chris

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n56
Contributor
Contributor
In response to Christopher_G

‎20-12-2022 02:31 PM

Twice.

Both times I was told that only the repair centre could do something.

Repair centre refused to do anything and said that that's it, I can either pay for the repair or get the phone back.

Service has been horrific.

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Christopher_G
EE Community Support Team
In response to n56

‎20-12-2022 03:36 PM

I'm sorry to hear that, @n56. If the repair centre are sticking with the decision, there isn't much we ca do here. Are you due an upgrade any time soon?

Chris

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