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25-02-2024 06:43 PM
Hi looking to find out why text sent to me at 10:00 ish this morning and didn’t come through until 18:00
approximately??
plus couple of days ago just flashed up miss call ? No ring tone this end nothing
and can’t all ways hear either party and drops calls
not as much as before but still happens
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25-02-2024 06:49 PM
@madeline50 No one here knows who texted you. And text message can always be delivered late there is no guarantee it’ll arrive just after it’s been sent.
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25-02-2024 06:57 PM
Wasn’t from anyone here
just needed the text when it was sent never knew it could take hours never happened before
and the dropping of calls ? Any idea please I have re started my phone..
and some calls you can’t hear what’s being said and they can’t hear you ??
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25-02-2024 09:03 PM
@madeline50 A drop call could be from either device on that call not necessarily your device that dropped the call. What’s the signal like on your device when this happens? Have you ever tried a factory reset on the device?
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25-02-2024 09:44 PM
Not sure on signal didn’t look
factory reset done ages ago but doesn’t that loss all my photos and settings ?
sorry not that tech savvy 🙄
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26-02-2024 08:33 AM
Hi @madeline50,
If you back your phone up to the cloud before resetting, you can restore all of your content afterwards.
Please let me know what type of phone you have if you need help with this.
It's also worth checking you have WiFi Calling activated on your phone to help boost your indoor coverage.
James
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26-02-2024 08:57 AM
Hi I have Nokia g10 not the best phone I know not sure how to do what you suggest but very busy this morning will try to find out how and do later or any suggestions on better phone £140
And would I need new sim if I got 5g phone ? Thanks
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26-02-2024 09:53 AM - edited 26-02-2024 09:54 AM
Hi @madeline50,
To make sure your phone is being backed up, go to Settings > System > Backup.
Before resetting your phone or buying a new one, I'd recommend searching for WiFi Calling in your settings and making sure it is turned on.
You wouldn't need a new SIM if your purchased a new phone.
James
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26-02-2024 10:03 AM
Thanks for your help I try what’s you have said re sim I just thought I might as 5 g network ??
but as you say I don’t even better thanks for your help
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26-02-2024 10:17 AM
No problem, @madeline50 🙂
James
