Son broke phone screen before paid anything

Rebecca351 · ‎15-06-2025

Hi, I bought my son a phone for his birthday, on contract. Id not even set it up or anything, not even out of the box. He got it out, he's autistic so does take things sometimes. He's shattered the screen, I got insurance with the contract. I haven't paid anything yet until the end of the month. Is it still covered? Thanks

Chris_B · ‎15-06-2025

@Rebecca351 If you’ve got insurance through EE it’s covered. You need to call customer support to claim.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎15-06-2025

Well, you are committed to pay & you have insurance but does it include Accidental Damage?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎15-06-2025

@Rebecca351 If you’ve got insurance through EE it’s covered. You need to call customer support to claim.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎15-06-2025

Hi @Rebecca351

You can also take your device into any EE store and they maybe able to repair it the same day.

https://ee.co.uk/local-repairs

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.