Sim not working in new phone

[karlgixer]

Ok.

Bought a brand new phone today (S20 ultra 5g (Brand new phone)

Put my EE sim card in and i cannot make calls browse the internet or even contact EE to sort out the problem.

I get a message on phone saying sim 1 not allowed.

When i move my EE sin into sim slot 2 it works but this means i cannot put my micro sd card in.

When i go into sim settings in sim one it shows EE sim but will not allows calls texts anything what so ever.

any help please?

[karlgixer]

So is this site like EE customer service? Useless.

[Christopher_G]

Hi @karlgixer 

Welcome to the community.

This is a user to user forum, where you can ask about EE services. Where did you buy your phone from?

Chris

[karlgixer]

Hi, Bought the phone brand new and sealed from local phone shop.

[James_B · Accepted solution]

Hi @karlgixer,

If one of the SIM slots isn't working, I'd recommend returning the phone to the store you purchased it from.

James